Privacy Notice

Who we are

Little Ladybirds Childcare Ltd is responsible for personal information it controls in connection with its website and childcare services (the data controller ).

Address: 61 Meadow Street, Market Harborough, Leicestershire, LE16 7JY
Email: natalie@llbchildcare.co.uk
Telephone: 01858 682178

Contact us using these details with any privacy question or request. We will review this notice when our practices or legal requirements change.

Information we may collect

• Enquiries: your name, contact details and the information you choose to send us.
• Childcare arrangements: parent/carer and child details needed for registration, care, attendance, funding, payments and communication.
• Children's care and safety: where needed, health, allergies, additional needs, safeguarding and emergency-contact information. Some of this is sensitive personal information and requires additional legal protections.
• Website use: technical information such as IP address, browser information and cookies where collected by our website provider or enabled services.
• Feedback: reviews or testimonials you choose to share with us.

Information may come directly from you or, where appropriate, from another parent/carer, childcare provider, relevant authority or professional. We will explain any additional collection when it takes place.

Why we use your information

• Answering enquiries and arranging visits: our legitimate interest in responding to requests and steps taken before a childcare contract.
• Providing childcare and managing bookings, invoices and parent communications: performance of a contract and, where applicable, legal obligations.
• Safeguarding, health, safety and statutory childcare records: compliance with legal obligations and other lawful grounds appropriate to the circumstances. Sensitive information is handled only where an additional UK GDPR condition applies.
• Managing funding, tax, accounting and regulatory requirements: compliance with legal obligations.
• Maintaining website functionality and security: legitimate interests or legal obligations as appropriate; optional cookies are subject to applicable consent requirements.
• Publishing a testimonial or identifiable photograph: only with an appropriate lawful basis and any required permissions; we will explain the proposed use beforehand.

We do not use children's personal information for unrelated advertising. We do not make solely automated decisions about individuals that have legal or similarly significant effects.

If information is necessary to provide childcare or meet legal requirements, not supplying it may mean we cannot safely or lawfully offer the relevant service. We will explain this when requesting it.

Sharing, transfers and security

We share personal information only where necessary and lawful. This may include our website/IT and administrative service providers, payment and accounting providers, childcare funding administrators, local authorities, Ofsted, safeguarding agencies, health professionals or emergency services, depending on the circumstances.

We use appropriate access controls and organisational safeguards. Service providers processing data on our behalf must protect it and follow appropriate instructions.

Some website or cloud service providers may process information outside the UK. Where international transfers take place, we will use an applicable UK adequacy arrangement or other lawful safeguard. Details can be requested using the contact information above.

Cookies and website services

Our IONOS-hosted website may use cookies or similar technologies for essential functions, security and, if enabled, optional analytics or embedded services. Some embedded content, such as maps, may involve third-party services.

Where consent is required for non-essential cookies or similar technologies, these should not be activated until a visitor has made an appropriate choice. You can also manage cookies in your browser. This privacy notice does not itself set or control cookie preferences.

Website-owner check: confirm the actual IONOS cookie categories, consent banner and any analytics or embedded tools before publication; update this paragraph with those specifics.

How long we keep information

We keep personal information only as long as needed for its purpose and any applicable safeguarding, childcare, accounting, tax or legal requirements. Different records have different retention periods. For details of a particular record type, contact us and we can explain the applicable retention period or criteria.

When information is no longer required, it is securely deleted or anonymised, subject to any legal need to preserve it.

Your data protection rights

Depending on the circumstances, you can ask to access, correct or erase your personal information; restrict or object to its use; or request data portability. Where we rely on consent, you can withdraw it at any time without affecting earlier lawful use.

Your right to object: you may object to processing based on legitimate interests, and you have the right to object to direct marketing at any time.

We may need to verify your identity. We normally respond within one month, subject to applicable rules and extensions. Some rights are limited where we must retain information for legal, safeguarding or other valid reasons.

You can complain to the Information Commissioner's Office (ICO). We would welcome the opportunity to address your concern first.